Privacy Policy

Privacy Policy

1. Who We Are

Susana Vitorino is a sole practitioner providing Cognitive Behavioural Hypnotherapy services online.

2. Data We Collect

  • Contact data: Name, email address, phone number.
  • Health data: Information you share about your health and wellbeing during consultations.
  • Usage data: Basic website analytics (anonymised).

3. How We Use Your Data

Your data is used solely to respond to enquiries, book appointments, provide therapeutic services, and maintain clinical records. Your data is never sold or shared with third parties for marketing.

4. Data Retention

Clinical records are retained for a minimum of 7 years. Contact data for non-proceeding enquiries is deleted within 12 months.

5. Your Rights

Under GDPR you have the right to access, correct, or erase your personal data. Contact to exercise these rights.

6. Security

All data is stored in password-protected, encrypted systems. Online sessions use GDPR-compliant, end-to-end encrypted video platforms.

7. Cookies

This website uses only functional cookies necessary for operation. No third-party advertising cookies are used.

8. Contact & Complaints

Privacy concerns:You may also contact the ICO: ico.org.uk

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We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.